Consumers International writes to CEO of VW

Consumers International (CI) has written to the new CEO of Volkswagen to highlight consumer organisations expectations following the company’s rigging of emissions tests on its diesel cars.

As Volkswagen starts to outline its plans for a recall of cars, CI has called for the company to be proactive in keeping all consumers informed and to pay compensation for all loses incurred as a result of the company’s actions.

CI is also demanding that all consumers of VW cars are treated equally and fairly regardless of where they purchased their car or where they live.

Several CI Members have written to VW since the scandal erupted. Consumers International has reviewed these communications and is highlighting core issues raised by a number of our Member organisations.

International support for #cleanupcars

As well as writing to VW, CI has written to ten more of the world’s largest car companies calling on them to rapidly investigate whether any of their cars are also fitted with technology that affects the results of emission tests and to publish the results within seven days.

Our letters have received support from more than 70 consumer organisations around the world.

CI’s Director General, Amanda Long said “It is vital that VW and all car companies take action to restore consumer trust in their industry. Consumers expect complete openness from the companies with regards to what has happened and proactive steps to be taken to rectify problems and compensate them for any losses incurred."