Consumers International is entering the next chapter of its Fair Digital Finance Programme: building on the success of the Fair Digital Finance Accelerator and launching the Fair Instant Payments Initiative.
Over the past four years, the Accelerator has grown into a global network of 70 consumer organisations in 53 countries, contributing to at least 10 policy and industry improvements across six countries — with 70% of Members reporting greater confidence engaging regulators and 80% reporting increased knowledge of digital finance. This next phase focuses on turning consumer experience into stronger evidence, stronger collaboration and stronger impact.
Instant payment systems are rapidly becoming essential national infrastructure, with global real-time payment transactions projected to reach 575.1 billion annually by 2028 — making now a critical moment to embed consumer protection. The Fair Instant Payments Initiative brings together consumer organisations, regulators and partners to ensure consumer perspectives shape the next generation of instant payment systems through consumer-led evidence and practical policy engagement.
Digital finance will continue to evolve. Consumer experience must evolve with it.
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