BSI Consumer and Public Interest Unit (CPIU)

The Consumer and Public Interest Network (CPIN) exists to empower and protect consumers, making everyone’s lives safer, fairer and better through effective consumer representation in British Standards. Established in 1951, CPIN is recognized as an independent consumer organization and operates with financial support from BSI and government. CPIN’s trained volunteers participate in the development of standards to highlight key consumer issues, make sure that real problems are addressed and minimize the risk of consumer harm. Its priority areas of activity are consumer safety, consumer vulnerability, services, sustainability and digital privacy and security.

CPIN believe that all consumers have a right to safe and accessible goods and services, clear information, fair treatment, effective systems of redress and a healthy environment. CPIN representatives use the principles laid out in the United Nations Guidelines for Consumer Protection (UNGCP) as the foundation of their work.