The G20 Summit
We want to help build a digital world that consumers can trust and this was the focus of our campaigning activity for World Consumer Rights Day on 15 March 2017.
We partnered with the German Federal Ministry of Justice and Consumer Protection (BMJV) and our German member, the Federation of German Consumer Organisations (VZBV) to co-host a G20 consumer summit on 15 March, in Berlin, Germany.
The summit, part of the official G20 agenda for the German Presidency, discussed a range of topics including fair contract terms, secure payments, clear, accessible information, data security and data protection. Together we looked at how we can strengthen consumer protection and increase access to the digital economy in order for everyone to benefit from digital technology.
The summit also included a presentation of new international research on the most important areas for consumer digital rights and concerns, including the results of a consumer survey conducted in six G20 countries. This event formed a key part of the activity for our World Consumer Rights Day #BetterDigitalWorld social media campaign.