About Us
Consumers International is the membership organisation for consumer groups around the world.
We bring together over 200 organisations in more than 100 countries to empower and champion the rights of consumers everywhere.
We are their voice in international policy-making forums and the global marketplace to ensure they are treated safely, fairly and honestly.
We work in partnership and exercise our influence with integrity, tenacity and passion to deliver tangible results.
Consumers International. Coming together for change.
Our Vision
We believe in a world where everyone has access to safe and sustainable products and services.
We are all consumers, everyday, everywhere. And when things go wrong, we pay the price. Sometimes that price is small, sometimes the price is health, our rights, our lives.
In recent decades consumer protection has improved in many countries. However, changes to the global marketplace, driven by digitalisation and other shifts, are outpacing consumer protection. Too often, consumers are left exposed to unsafe, unfair or unethical practice.
Our Mission
To achieve our vision, we work with our Members and our Change Network of governments, civil society organisations, change-making businesses, and academics to tackle the most important consumer challenges.
We raise the consumer voice in global forums to the volume it deserves. We help to design and support consumer-centric policy and business practice - with and for consumers. And we collaborate with actors across the marketplace from government to business to civil society, to help consumers everywhere enjoy the benefits of a fair, safe, and sustainable marketplace.
Our Members
Our Members are independent consumer groups from around the world. Everyday they achieve life enhancing improvements for consumers.
Many have been the trusted, leading national voices for their consumers for decades and are responsible for dramatic improvements to people’s lives.
The depth and breadth of our membership allows us to paint a vivid picture of the experiences of consumers worldwide. We work with our Members to see impact for consumers globally.
Our values
Leadership. Inclusivity. Caring. Innovation. Agility. Efficiency. Excellence. Passion.
We are resolutely independent, unconstrained by businesses or political interests.