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One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
01 August 2016

Mobile banking standard ISO 12812

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Flight delay compensation Thomson TUI - https://t.co/lYlLOeqfih #Flightdelays https://t.co/LEhLDk3kov
UKFlightdelay @UKFlightdelay
RT @netana_80: Google is using AI to predict flight delays before airlines https://t.co/F7Fg37cQmm #digital #cio #cdo #AI #flightdelays
SURIAN20 @SURIAN20
RT @TrustaBit: Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airline #womenintech #b
#FlightDelays | #Silver-lining. Missed connection to newark_liberty. Rebooked flight @unitedhttps://t.co/d9l2GIfTnm
JFRegister @JFRegister
Oh dear Christ I am SO BORED #FlightDelays
You may be entitled to as much as €600 in compensation if your flight was delayed, cancelled or overbooked within t… https://t.co/7apI6H09Mi
Interesting article about how BA flight routes have changed over the last 20 years: https://t.co/CbMWVuww9g… https://t.co/6LUY7xRr84
Fly_and_I @Fly_and_I
RT @netana_80: Google is using AI to predict flight delays before airlines https://t.co/F7Fg37cQmm #digital #cio #cdo #AI #flightdelays
thitima8486 @thitima8486
RT @TrustaBit: Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airline #womenintech #b
cryptoyears @cryptoyears
Finally made it home! Very long day! #flightdelays #ESTtoMST
jurbiel @jurbiel
Took an @AmericanAir flight for 1 hour, and was boarded on the plane for 1.5 hours before departing! #timewastedhttps://t.co/QVBD0g94hE
lil_luiji @lil_luiji
RT @TrustaBit: Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airline #womenintech #b
Flight delay compensation Thomson TUI - https://t.co/lYlLOeqfih #Flightdelays https://t.co/6xL2jd1H2e
RT @AirCollect_FR: Your flight was cancelled, delayed or overbooked? Claim up to € 600. It's the law. #flightdelays https://t.co/yHheVZDXwJ
RT @AirservicesNews: Reduced arrival rates @SydneyAirport & @Melair - some #flightdelays possible. Single runway ops at Melbourne Airport w…
ps92264 @ps92264
Dying to get away this Summer but don't have the cash to book? Make sure you've claimed for previous flight delays… https://t.co/ocKRzvLgpM
Sky_Legal @Sky_Legal
RT @TrustaBit: Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airline #womenintech #b
Arshadlondon @Arshadlondon
It’s ok, @Delta it’s not like I have work to be at tomorrow. #flightdelays Looks like I’ll be driving home since… https://t.co/DPZKfvSCgZ
alevega_12 @alevega_12
Sitting on @SouthwestAir Flt #1789 in LAS, delayed, because the pilots’ iPads won’t update this flight apps. Seems… https://t.co/0nL04krkUA
RT @TrustaBit: Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airline #womenintech #b
RT @TrustaBit: Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airline #womenintech #b
AlbyAna6 @AlbyAna6
RT @TrustaBit: Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airline #womenintech #b
SolvegenTest @SolvegenTest
RT @TrustaBit: Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airline #womenintech #b
RT @TrustaBit: Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airline #womenintech #b
dian93400782 @dian93400782
RT @TrustaBit: Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airline #womenintech #b
HunterBTC1 @HunterBTC1
RT @TrustaBit: Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airline #womenintech #b
womentechbot @womentechbot
Don’t let #flightdelays get in the way of you traveling the world. Our TAB protocol has you covered #airlinehttps://t.co/Jk85QHN1QD
TrustaBit @TrustaBit