We use cookies to track usage and preferences

Privacy policy

One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

Read More

Download resources

Hail #DelhiFog !! Not exactly happy to have this extra hour of sleep, sitting crumbled on the middle seat. #FlightDelays #AirIndia
How to have a stress-free flight! Read more here: https://t.co/O2yUD3NORr And don't forget, if your stress was c… https://t.co/27xx3kfibb
Sky_Legal @Sky_Legal
More than nine million people are entitled to compensation for a delayed flight - but most will never get round to… https://t.co/AdxhpHLoX8
Fly_and_I @Fly_and_I
It’s a bad sign when our luggage is coming off the plane before we take off. #flightdelays
fatescoach @fatescoach
We show the answers, then you find them! #Match the colors game during #FlightDelays or any day! For iPhone & iPad!… https://t.co/RTK3UR4SVN
AtomicImag @AtomicImag
I’ve been traveling the last 12 years and finally made it home. 🙌🏾😫 #flightdelays
How to Claim Flight Delay Compensation on flights in the last 6 years and that arrive more than 3 hours late! Plus… https://t.co/4IhT5KI3sW
We show the answers, then you find them! #Match the colors game during #FlightDelays or any day! For iPhone & iPad!… https://t.co/SCMobmcR7P
AtomicImag @AtomicImag
Are you enjoying the winter weather or are you praying for it to warm up soon? Snow might look pretty but it can be… https://t.co/BDVQSvn4dL
Sky_Legal @Sky_Legal
Interesting read about flight numbers! See more here: https://t.co/Nfl1q3o0m8 If you've experienced flight delays… https://t.co/Ovu8117wSw
Fly_and_I @Fly_and_I
I will be sitting in airports all day today if you need me! #flightdelays
IndyGoose @IndyGoose
Essential #Information to know about #FlightDelays and #Cancellations everyone must know. https://t.co/sWXvdbWnFS
Which airlines are least likely to annoy you with delays? https://t.co/N320qpBpCj #Airlines #delays #Qantashttps://t.co/tV5lacw1tU
Which airlines are least likely to annoy you with delays? https://t.co/OycljltOGb #Airlines #delays #Qantashttps://t.co/opMVlrWO2i
Snow causing more flight delays in the US... Read more here >> https://t.co/VqTdqtQ4aN   #flightdelayshttps://t.co/X1OINIAmFh
Sky_Legal @Sky_Legal
Booked your summer holiday yet? There's nothing better than relaxing on a sun-drenched beach for a couple of weeks… https://t.co/rxhi3m2Zvs
Fly_and_I @Fly_and_I
Thanks @PredictXai, @GraspTech and others for comments on Scott Gillespie’s guidepost about Predicting The Value In… https://t.co/OR797mByXp
TheCoDime @TheCoDime
#Fog at #SKG cause further #flightdelays and #flightcancelations. Known canx. flight: OA107, OA109, TK1882 https://t.co/4PV5UjG6gu
landingsgr @landingsgr
Y’all should really read this thread. My wife is having a very interesting time at the airport right now #storytimehttps://t.co/yqmSDfUP9B
CamLight928 @CamLight928
For the rediculous about of money I paid for a ticket the least @AmericanAir could have done is gotten me to where… https://t.co/FfRpOlwUA8
cort86 @cort86
At Pearson airport trying to get to New York for the past 7 hours since my original flight was supposed to leave. N… https://t.co/JOJDbY2fyA
davealco @davealco
#FlightDelays - if your #flight has been #delayed overnight because there was a technical problem with the #plane a… https://t.co/Ft0Jjem24U
Was your holiday ruined by delayed or cancelled flights? Read our frequently asked questions to find out how easy i… https://t.co/Cr8pXcVuEn
Sky_Legal @Sky_Legal
More snow and hail predicted in the days ahead. See more >> https://t.co/2gOl4kldco If bad weather has scuppered… https://t.co/hDxd6mxmKB
Fly_and_I @Fly_and_I
Que fait un pianiste lorsque son vol est retardé? Il teste quel pourcentage de son récital il arrive à caser sur le… https://t.co/Qb998kJrMz
TCEOPERA @TCEOPERA
@Fly_Norwegian Still nothing back about this! This is insane. I made my claim on the 27th and I've still not even r… https://t.co/vyXbsBzI0A
Deicng truck broken at CWA. #flightdelays
ribmtn @ribmtn