We use cookies to track usage and preferences

Privacy policy

One area consumers are often left at a disadvantage with the companies they interact is in air travel.

Flights are delayed or cancelled, luggage is lost or damaged but consumers don't always get the compensation and support they are due. In particular, if your flight departed from Europe or was with a European airline, you might have rights under EU law, however not many people understand what they are entitled to. With our members have launched the #FlightDelays research and campaign. 

The Issue

A new international survey of airline passengers reveals, 1 in 4 flights delayed. 1 in ten people had their luggage lost, damaged or delayed. Less than half of passengers received assistance or compensation. An international consumer survey of 11,000 passengers from eight countries (Australia, Belgium, Brazil, Denmark, France, Italy, Portugal and Spain) and including more than 20,000 flight experiences during 2016, has revealed widespread flight delays and lost luggage problems. The research, conducted by a coalition of Consumers International members, found that 6% of the flights had a delay of at least two hours. Despite the fact at this the point EU regulations require airlines to provide assistance, such as food and drink, only 46% of passengers received it. Airline companies also failed to meet their obligations when the delay was over three hours. In 75% of these cases passengers were not reimbursed as per EU law. Read more about what our members are doing to help consumers in this area. 

Latest News
27 April 2017

Press Release: New consumer survey finds airline passengers facing widespread delays and luggage problems

Read More

Download resources

Interesting article about why you should consider booking outbound and return flights with different airlines! >>… https://t.co/qRDWZKqVO8
Sky_Legal @Sky_Legal
#FlightDelays - if your #flight has been #delayed overnight because there was a technical problem with the #plane a… https://t.co/xbwEEYhtWw
The roller coaster that is @SingaporeAir attempts at Customer Experience in Manila right now....earlier flight joy… https://t.co/dFHFy6Y6tR
wendy_hogan @wendy_hogan
An Insider Trick to Predicting #FlightDelays Before They're Announced https://t.co/3tU5SS0H3h #traveltips https://t.co/jBYyiOrrws
When a common citizen took on a minister over #FlightDelays caused by #VIP culture. https://t.co/3csgDn1S7U https://t.co/P83NwzBfTN
ttindia @ttindia
@British_Airways Thanks Lisa @British_Airways he did, I still think we need a complimentary flight to wash away th… https://t.co/l4TbHfucvH
VoiceofDeborah @VoiceofDeborah
Are you #flying this #Thanksgiving? Hopefully not from @EWRairport. Check out the #MiseryMap from @flightaware for… https://t.co/rdWubrIvaL
mjhall @mjhall
Hi Dave, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. You are also eligible for compensati… https://t.co/ougc8zwQDU
FlightClaimEU @FlightClaimEU
Hi Kai, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. #flightdelays #missedconnections ^Adam https://t.co/jm9wNuCGk7
FlightClaimEU @FlightClaimEU
Y’all these #flightdelays are really starting to cut into my #brinetime #dammit @Delta
thewokeness @thewokeness
1st tier Ground Stop in effect for KTEB due to volume..next update 1700z: https://t.co/Iilu1SeKwx #flightdelays
GoDirectFlight @GoDirectFlight
Play these #solitaire games during #FlightDelays and get hooked! Royals go around Edge, On Top & get removed! For i… https://t.co/TToCOxogq3
AtomicImag @AtomicImag
@Qantas I’m livid, absolutely livid. #flightdelays #fixthedooralready
Hi Yaroslav, you can submit your complaint/claim easy via https://t.co/aNi8HIrqLW. #flightdelays #missedconnectionshttps://t.co/VYU3AC5FSd
Hi Chloe, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. #flightdelays #missedconnections ^A… https://t.co/AxxBSm0luu
Hi Lucy, you can submit your complaint/claim easy via https://t.co/aNi8HIrqLW. #flightdelays #missedconnections ^Ad… https://t.co/88DFueyYku
Hi Duncan, you can submit your complaint/claim easy via https://t.co/aNi8HIrqLW. #flightdelays #missedconnections ^… https://t.co/zlsN81NbrE
Hi Wobi, you can submit your complaint/claim easy via https://t.co/aNi8HIrqLW. #flightdelays #missedconnections ^Ad… https://t.co/EKf46rmSr4
Hi Val, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. #flightdelays #missedconnections ^Adam https://t.co/fYI09r1ffE
Hi Bev, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. #flightdelays #overbooking ^Adam https://t.co/AePv5N2X0g
Hi Bizarro, you can submit your complaint/claim easy via https://t.co/aNi8HI9PUo. #flightdelays #missedconnectionshttps://t.co/qmwWWhBjGs
Hi Robert, you can submit your complaint/claim easy via https://t.co/aNi8HIrqLW. #flightdelays #missedconnections ^… https://t.co/Gt2Azypgng
Hi Mandi, you can submit your complaint/claim easy via https://t.co/aNi8HIrqLW. #flightdelays #missedconnections ^A… https://t.co/FEtlqBvYnV
Newfoundlanders' Toronto Airport Party Is Proof Even #FlightDelays Can Be Fun https://t.co/1yLAdULQOU