Consumer Council of Zimbabwe (CCZ)

Rosemary Shumirayi Chikarakara Mpofu is the Acting Executive Director of the Consumer Council of Zimbabwe (CCZ). Her role is to perform the duties of the CEO, leading the strategic objectives of the CCZ team in its Financial, Human Resources, Consumer Education, Complaints Handling, Lobbying and Advocacy, Research and project development, Marketing and Legal functions. Rosemary was appointed as a Consumer Protection Commissioner, and work closely with the Commission to ensure the proper implementation of the Consumer Protection Act.

CCZ is the only consumer watchdog in Zimbabwe. It is a registered welfare organisation in accordance with Zimbabwean laws. Its main activities are lobbying and advocacy, consumer education, complaints handling, consumer representation, and other functions as stipulated in the organisation’s Constitution. CCZ has members throughout the country, with a total of five regional offices.